Orders are processed within 1–2 working days.

Some pieces are held in stock and will be dispatched within this timeframe.

Others are made to order, with a lead time of 1–2 weeks. This will be indicated on the product page.

If your order includes both ready-to-ship and made-to-order items, it will be dispatched once all pieces are complete.

SHIPPING TIMES:

UK orders are shipped via tracked delivery and typically arrive within 1–3 working days after dispatch.

International orders are shipped via tracked delivery and typically arrive within 5–10 working days after dispatch, depending on destination.

SHIPPING COSTS:

Shipping costs are calculated at checkout.

CUSTOMS & DUTIES:

International orders may be subject to customs duties and taxes upon arrival. These charges are the responsibility of the customer.

DELAYS/ RESPONSIBILITY:

Once an order has been dispatched, BENJAMIN ROBIN is not responsible for delays caused by the courier or customs.

INCORRECT ADRESSES

Please ensure all shipping details are entered correctly. We are unable to redirect orders once they have been dispatched. Contact info@benjamin-robin.com before the item is dispatched for assistance.